Business Impact
93%
Increase in Customer Satisfaction
BigCommerce Too Big for the Pockets; Distributor Moves to UniformMarket for Better Value for Money
Industry
Scrubs/Medical
Business Type
Distributor
Country
United States
Challenges
Leading medical uniform distributor in the United States who has been providing uniforms to several multi-specialty hospital chains decided to move to UniformMarket after struggling for years with BigCommerce to perfect their B2B group selling abilities.
While BigCommerce ticked most boxes, it lacked the wide-ranging capabilities and industry-specific features needed to manage uniform programs. Since our client was supplying to multiple hospitals, they wanted to create personalized uniform stores for each account with custom catalogs, pricing, and buying rules. BigCommerce didn’t support such extensive store-level customization which led to the distributor failing to meet customer expectations
Besides, BigCommerce being a proprietary software, they had a hard time customizing and creating new features to meet their client’s needs. Working with third-party developers and agencies for the simplest of features increased go-to-market time and the platform’s total cost of ownership (TCO). Their hunt for a uniform-centric ecommerce and the need to optimize costs finally led them to UniformMarket.
Overview of Core Challenges
- Lack of store-level customization (catalog, pricing, rulesH
- Higher cost of ownershipT
- No provision for multi-level order approva>
- Increased go-to-market time
Solutions
With UniformMarket’s robust uniform management system, the distributor was finally able to kick off group selling by creating personalized employee uniform stores for each customer
The migration helped them elevate their B2B selling to a whole new level while reducing operational costs and improving buyer experience. With hundreds of out-ofthe-box uniform management features like Allowance & Quotas, Payroll Deduct, Supervisor Ordering, and more - the distributor was finally able to provide its healthcare clients with a highly personalized B2C-like uniform ordering experience that aided in retention and revenue growth.
In addition to that, our in-house development team helped them with all custom development needs which allowed them to go after clients they previously couldn’t because of lack of customization.
Overview of Core Challenges
- No online ordering for customers
- Lack of asset management software
- Manual & time-intensive catalog management
- Decentralized sales process
- Difficulty integrating with inventory, dropship & ERP app
Highlights
- Personalized uniform group stores
- Allowance & Quota management
- Hierarchical Order Approval
- In-house Custom Development
- Reduced cost of operations
- Happier Customers
Feature Highlights
Employee-centric Experience
Create custom-branded uniform ordering portals for your clients to streamline uniform delivery and distribution.
Organized Uniform Ordering
Use over 500+ no-code configurations to manage uniform quotas & allowances and enable buyers to shop based on their job roles.
Enterprise Integrations
UniformMarket connects with over 150+ enterprise applications ranging from ERP, Inventory, HRMS & Accounts to provide customers with an integrated ecommerce experience.
Custom Payments & Shipping
Provide multiple uniform-centric payment options like payroll deduct, company pay, points, and more for hassle-free ordering. Also, create custom shipping groups to control where employees ship their orders to.
Robust Rule Engine
Configure any needed workflow in just a few clicks to create a compliant, hyper-personalized ordering experience that gives businesses better control over their uniform programs.
Approval Management
Prevent wrong orders or over-ordering by defining order approval rules at an employee level and help companies stay within their budget.
Results
After moving to UniformMarket, the distributor was able to bring down platform costs while providing a better customer experience. They were able to launch new stores in quick time and didn’t have to work with third-party developers to create new features.
Launch Uniform Programs to More Than 500+ Customers from a Unified Administrative Portal.
Reduce your turnaround time to launch uniform and merchandise programs by switching to a purpose built solution like UniformMarket.
UniformMarket equips you with seamless solutions, scalable infrastructure, and expert guidance to launch, manage
Uniform Management Solution isn’t a Feature,
It’s Our Foundation
Customizable ecommerce solutions for wholesalers and distributors to manage uniform
