Business Impact
97%
Increase in Customer Retention
nopCommerce to UniformMarket – Migration that Ushered Growth for the Business & Joy for its Buyers
Industry
Industrial apparel
Business Type
Distributor
Country
United States
Challenges
Our client happens to be a uniform distributor dealing in industrial and fire-rescue uniforms. They have been helping industrial companies outfit their workforce in branded apparel to ensure their employees are safe and easily identifiable in the line of duty. From creating standalone uniform stores to large-scale uniform programs – the distributor was managing their complete ecommerce operations through nopCommerce, an open-source SaaS ecommerce platform built on ASP.net.
Being an open-source platform, it was prone to security vulnerabilities and prevented them from onboarding large national clients with strict vendor security protocols. Besides, hosting charges were to be borne entirely by the distributor and there were only a handful of company-certified vendors to go with.
On the other hand, platform enhancements were dependent largely on the community of developers using nopCommerce. If they needed a particular uniform feature, they either had to partner with third-party developers who were hands-on with the nopCommerce code base or wait for the community developers to release the update. This often led to delayed implementation and poor customer experience
Solutions
Migrating to UniformMarket helped our client leave all the above challenges behind and drive business growth through better customer experience and reduced cost of operations.
As a proprietary ecommerce platform built exclusively for uniform providers, we were able to provide all uniform management features out of the box as opposed to nopCommerce where they had to custom code everything from scratch with the help of third-party developers. This helped them create hyper-personalized uniform ordering experiences for their clients that further increased sales and customer satisfaction.
We also took over the hosting responsibilities, which helped reduce tech overheads for our client. From a security standpoint too, UniformMarket fared better because we continue to own the code base, and any customizations needed to manage uniform programs were implemented by our in-house development team
Overview of Core Challenges
- Security vulnerabilities of a typical open-source software<
- High hosting cost and go-to-market time<
- Slow/lack of innovation
- Limited uniform-centric features
Overview of Core Challenges
- No online ordering for customers
- Lack of asset management software
- Manual & time-intensive catalog management
- Decentralized sales process
- Difficulty integrating with inventory, dropship & ERP app
Highlights
- Secure, stable & scalable B2B ecommerce platform
- Uniform-centric features
- Faster go-to-market time
- Deduced cost of operations (no hosting charges)
- In-house development
Feature Highlights
Employee-centric Experience
Create custom-branded uniform ordering portals for your clients to streamline uniform delivery and distribution.
Organized Uniform Ordering
Use over 500+ no-code configurations to manage uniform quotas & allowances and enable buyers to shop based on their job roles.
Enterprise Integrations
UniformMarket connects with over 150+ enterprise applications ranging from ERP, Inventory, HRMS & Accounts to provide customers with an integrated ecommerce experience.
Custom Payments & Shipping
Leverage our easy-to-use CMS to push customized campaigns, offers, and discounts to select batch of customers.
Robust Rule Engine
Configure any needed workflow in just a few clicks to create a compliant, hyper-personalized ordering experience that gives businesses better control over their uniform programs.
Approval Management
Prevent wrong orders or over-ordering by defining order approval rules at an employee level and help companies stay within their budget.
Results
The migration to UniformMarket opened a world of possibilities before the distributor and gave them the technological edge needed to grow their business online.
With improved customer experience, reduced cost of operations, and the flexibility to create custom features inhouse to manage any uniform program needs enabled them to go after enterprise businesses and grow their revenue.
Launch Uniform Programs to More Than 500+ Customers from a Unified Administrative Portal.
Reduce your turnaround time to launch uniform and merchandise programs by switching to a purpose built solution like UniformMarket.
UniformMarket equips you with seamless solutions, scalable infrastructure, and expert guidance to launch, manage
Ready to launch your next
Employee Program?
Uniform Programs?
Company Stores?
Group Stores?
Team Stores?
Swag Stores?
Brand Stores?
Event Stores?
Distributor Portals?
Enabling uniforms and promotional product suppliers with eCommerce solutions to manage B2B, B2B2C, and Direct selling from one central platform.
