Business Impact
97%
Increase in CSAT score
Uniform Seller on Magento Overcomes Security Vulnerabilities by Migrating to UniformMarket
Industry
Corporate Apparel
Business Type
Distributor
Country
United States
Challenges
Our client is a uniform distributor dealing in corporate workwear solutions. While starting out, they chose Magento as their ecommerce platform and were able to manage things for a small period of time. However, as their business started to grow, the need for a robust uniform management system became evident.
Being an open-source platform, Magento s evolution was dependent solely on its community of developers which was a major impediment to innovation. If they needed a particular uniform feature, they either had to partner with third-party developers who were familiar with Magento s code base or wait for the community developers to release the update. This often led to delayed implementation and poor customer experience.
It also lacked uniform-centric features which prevented our client from creating hyper-personalized digital experiences for its customers. Another major disadvantage was that the hosting charges were to be borne entirely by our client, which led to higher operational costs. Also, since the code base was accessible to everyone, the platform was always at a higher risk of security breaches something that the business absolutely couldn t atord.
Overview of Core Challenges
- Lack of uniform-centric featuresq
- High operational costs
- No custom development suppor`
- Increasing go-to-market time
Solutions
Migrating to UniformMarket helped the client overcome challenges and drive business growth through better customer experience and reduced cost of operations. They started leveraging our flagship Group Store platform to dedicated uniform store for each customer and manage them all centrally from one dashboard.
As a proprietary ecommerce platform built exclusively for uniform providers, we were able to provide all uniform management features out of the box as opposed to Magento where they had to custom code everything from scratch with the help of third-party developers. This helped them create hyper-personalized uniform ordering experiences for their clients that further increased sales and customer satisfaction.
We also took over the hosting responsibilities, which helped reduce tech overheads for our client. From a security standpoint too, UniformMarket fared better because we continue to own the code base, and any customizations needed to manage uniform programs were implemented by our in-house development team.
Overview of Core Challenges
- No online ordering for customers
- Lack of asset management software
- Manual & time-intensive catalog management
- Decentralized sales process
- Difficulty integrating with inventory, dropship & ERP app
Highlights
- Secure, stable & scalable B2B ecommerce platform
- Enabled uniform group sales
- Uniform-centric features
- Faster go-to-market time
- Reduced cost of operations Úno hosting charges)
- In-house development
Feature Highlights
Group Stores
Create custom-branded uniform group ordering portals for your clients to streamline uniform delivery and distribution.
Organized Uniform Ordering
Use over 500+ no-code configurations to manage uniform quotas & allowances and enable buyers to shop based on their job roles.
Enterprise Integrations
UniformMarket connects with over 150+ enterprise applications ranging from ERP, Inventory, HRMS & Accounts to provide customers with an integrated ecommerce experience.
Approval Management
Prevent wrong orders or over-ordering by defining order approval rules at an employee level and help companies stay within their budget.
Custom Payments & Shipping
Provide multiple uniform-centric payment options like payroll deduct, company pay, points, and more for hassle-free ordering. Also, create custom shipping groups to control where employees ship their orders to.
Robust Rule Engine
Configure any needed workflow in just a few clicks to create a compliant, hyper-personalized ordering experience that gives businesses better control over their uniform programs.
Results
The migration to UniformMarket opened a world of possibilities before the distributor and gave them the technological edge needed to grow their business online. With improved customer experience, reduced cost of operations, and the flexibility to create custom features inhouse to manage any uniform program needs enabled them to go after enterprise businesses and grow their revenue.
Launch Uniform Programs to More Than 500+ Customers from a Unified Administrative Portal.
Reduce your turnaround time to launch uniform and merchandise programs by switching to a purpose built solution like UniformMarket.
UniformMarket equips you with seamless solutions, scalable infrastructure, and expert guidance to launch, manage
Uniform Management Solution isn’t a Feature,
It’s Our Foundation
Customizable ecommerce solutions for wholesalers and distributors to manage uniform
