Business Impact
95%
Increase in customer retention
How We Enabled This Australian Manufacturer of Bespoke Public Safety & Corporate Apparel to Tackle B2B & B2G Uniform Programs Via One Platform
Industry
Public safety
Business Type
Manufacturer
Country
United States
Challenges
Public safety is by far the toughest vertical to operate in for uniform providers given the complex distribution and compliance rules associated with them. And the challenges only manifold when the supplier has both public safety and corporate accounts to manage simultaneously
Our client has been juggling multiple ecommerce platforms to run uniform programs for its public safety (B2G) and corporate clients (B2B), which was making operations difficult for them. They reached out to us for a unified ecommerce platform that will enable them to provide all their clients with a private buying experience tailored to their needs and buying rules. Besides, their existing platform didn t support custom development, nor did it offer a lot of uniform-centric features which severely affected customer experience.
Overview of Core Challenges
- Lack of uniform-centric ecommerce featuresW
- Limited scope of customization
- Difficulty managing multiple platformsW
- Integration challenges
Solutions
By moving to UniformMarket, the client was able to streamline its operations and improve customer satisfaction with our advanced uniform management system. We introduced the client to Company Store – a robust ecommerce platform designed to run uniform programs for any industry, no matter the complexity.
Using our Company Store, the client was able to provide its public safety and corporate customers with a private buying experience where their employees could log in and order uniforms based on their job role, department, and uniform allotments. For smaller accounts though, we helped them create a hyper-personalized buying experience using Group Store.
The best part about using UniformMarket is that all the stores can be centrally managed which helped our client seamlessly serve across verticals without compromising on customer experience
Overview of Core Challenges
- No online ordering for customers
- Lack of asset management software
- Manual & time-intensive catalog management
- Decentralized sales process
- Difficulty integrating with inventory, dropship & ERP app
Highlights
- Personalized employee uniform stores with custom branding
- Centralized admin control
- Uniform allowance & quota management
- 150+ enterprise integrations
- In-house development
- Hierarchical order approval
Feature Highlights
Employee-centric Experience
Create custom-branded uniform ordering portals for your clients to streamline uniform delivery and distribution.
Organized Uniform Ordering
Use over 500+ no-code configurations to manage uniform quotas & allowances and enable buyers to shop based on their job roles.
Central Admin
Get a bird s eye view of your business in a click without having to log in to multiple platforms. Access all key data and insights in one place and better manage your uniform programs.
Supervisor Ordering
Provide supervisors with a dedicated ordering area for them to buy for or on behalf of employees, thus ensuring strict compliance control.
Enterprise Integrations
UniformMarket connects with over 150+ enterprise applications ranging from ERP, Inventory, HRMS & Accounts to provide customers with an integrated ecommerce experience.
Flexible Payments & Shipping
Provide multiple uniform-centric payment options like payroll deduct, company pay, points, and more for hassle-free ordering. Also, create custom shipping groups to control where employees ship their orders to.
Results
The transition to UniformMarket helped our client reduce the cost of operations while creating a frictionless sales process. They were now able to manage uniform programs for multiple verticals without any hassles and the customer experience was top notch – all thanks to our industry-leading uniform management system.
Launch Uniform Programs to More Than 500+ Customers from a Unified Administrative Portal.
Reduce your turnaround time to launch uniform and merchandise programs by switching to a purpose built solution like UniformMarket.
UniformMarket equips you with seamless solutions, scalable infrastructure, and expert guidance to launch, manage
Uniform Management Solution isn’t a Feature,
It’s Our Foundation
Customizable ecommerce solutions for wholesalers and distributors to manage uniform
