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M A G A Z I N E
August 2004
UNIFORMMARKET is the uniform industry's exchange center.
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GO FISH

By Tamara Borello


This article has nothing to do with a rod, reel, or hook.

Rather..

pick a sales training buzzword, which may have touched you at one time. Does that same word mean as much to you today or have you replaced it many times over? Maybe over your career, managers have said you should go to a course to get your marketing plan in tune with ACT, Gold Mine or another fine CRM tool. You thought, “ sales tools and marketing plans are great, but why do I need to bother?” Well like everything else, things change. Why? Because customer expectations in today's business marketplace demand more of you and your company, and if you don’t outperform, your competitor will.

If you're in sales or marketing, you are acutely aware of what you do every day to build new business and strengthen existing relationships, right? Well maybe not. Either way, you MUST always remember to keep your eye on the prize by keeping your company’s brand fresh and your marketing plan well thought out. Don’t be embarrassed if your ‘original’ marketing plan didn’t make you your first million as quickly as you thought. The most important thing to remember here is that you are taking the steps necessary to refresh your marketing and sales approach.

Here are some ways to understand your own - and your company's – marketing and sales style. Maybe your methodologies are still hot. Let’s Find Out.

What industries or vertical markets are you focusing on, right now to not only sustain your company’s growth, but also ensure a healthy and profitable future? Usually I am told “the ones at the beginning of the Fortune or Forbes’s lists in my area” or ‘what do you mean by ‘vertical’ markets?”   You may think your monthly sales are safe because of your relationships and the networking you do. Yet, because of client budget unrest, poorly executed mergers, and failed product launches, those handshakes you felt so comfortable with before now may get you a brush off. Don't rest on your laurels or assume your current client will protect you or guarantee your sales. What should you do? Take a more sophisticated approach to marketing your business. Add specific areas of concentration to your target marketing approach. 

Let’s say that you have a strong background in food service prior to selling uniforms and promotional products. You know the ins and outs from an insider’s point of view and feel that you could relate well with a buyer, but you don’t know if you should pursue that particular market. Now that you have earmarked one of the many target industries you have been considering, you need to perform a SWOT analysis. Identify the strengths, weaknesses, opportunities and threats of spending time to target this new direction and the gain it may bring. Gather intelligence about the target industry by:

  • Looking up one of the prominent companies you are considering on Hoovers (www.hoovers.com) and seeing who their competitors are
  • Identifying the related trade association(s)
  • Identifying all publications
  • Identifying all tradeshows
  • Identifying ‘key’ competitors to you
  • Will this audience be large users of promotional products or uniforms

For example, according to PPAI (Promotional Products Association International) the charts above not only describe popular usage categories but also the TOP buyers.

In doing your due diligence, will the target audience you are considering contribute to an increase in sales volume for your company based on thiscollected data?

 

 

 



2003 RANK

USAGE CATEGORY

1

Trade Show Promotion

2

Customer Retention, appreciation

3

Goodwill/ Enhance Image

4

Improve, Reward or Recognize Employee Performance

5

Create awareness of New Products/Service/Facilities

6

Reinforce Existing Products/Services /Facilities

7

Generate Sales Leads and Responses

8

Fundraising/Increasing Donations of Money, Food, Blood

9

Open Doors, Secure Appointments

10

Motivate Dealers, Retailers

 

2003 RANK

INDUSTRY

ORDER PLACING DEPARTMENT

1

Education: Schools and Seminars

Other/Purch/Mkt/PR/HR/CEO/Adv

2

Financial: Banks, S&L’s, Credit Unions, Stock Brokers

Mkt/Purch/CEO/HR/PR/Other/Adv

3

Healthcare: Hospitals, Nursing Homes, Clinics

Mkt//Purch/PR&HR/Other/CEO/Adv

4

Not-For-Profit Organizations

Other/Mkt/CEO,PR&Purch/Adv/HR

5

Construction: Building Trades, Building Supplies

CEO/Mkt/Purch/Other/HR/Adv&PR

6

Government: Public Offices, Agencies, Political Candidates

Purch/Other/Mkt/HR/PR&CEO/Adv

7

Trade, Professional Associations & Civic Clubs

CEO/Mkt/Other/Purch/PR/Adv

8

Real Estate: Agents, Title Companies, Appraisers

CEO/Mkt/Other/Adv/Purch/PR

9

Automotive: Manufacturers, Dealers, Parts Suppliers

CEO/Mkt/Purch/Other/Adv/PR/HR

10

Professional: Doctors, Lawyers, CPAs, Architects, etc

CEO/Mkt/Other/Purch/HR/PR/Adv

You should also consider what it would take to do business with this target audience. Will the sales process be a short or long-term proposition, how much tap-dancing will you or your staff need to do to gain their attention, do the ‘main’ client targets in this category work off of RFPs or bids? Also, depending on the size of the client, assigning one sales person may do the job, however nationally based clients often require three or four sales personnel strategically located throughout the country. Are you realistic about the capabilities of your staff? Can you manage the expectations of the clients you are targeting, and how will you support their needs? These are all valid considerations you should be thinking about. Remember that every client is different. And, the difference between you and your competitor is the marketing-oriented preparation you make before the sale and the follow through you provide afterward. Know your capabilities, know your sales style, and be prepared.

Next time you think about targeting new clients for your business, remember to maintain your focus about what works well now. Only add to the mix after you have done your homework and a little soul searching about what makes profitable business sense. Is it business you and your staff can handle, without losing your service edge?

Happy casting...

Tamara is the CEO of Promotional Products Center. An 18-year veteran of the promotional products industry she served on both the distributor and supplier sides and has earned a designation as a Master Ad Specialist. She and her organization actively work to support distributors in and out of the promotional products industry. Tamara may be reached at: tamarab@promoproductscenter.com

 

 


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