This article has nothing to do with a rod, reel, or
hook.
Rather..
pick
a sales training buzzword, which may have touched you
at one time. Does that same word mean as much to you
today or have you replaced it many times over? Maybe
over your career, managers have said you should go to
a course to get your marketing plan in tune with ACT,
Gold Mine or another fine CRM tool. You thought, “ sales tools
and marketing plans are great, but why do I need to bother?” Well
like everything else, things change. Why? Because customer
expectations in today's business marketplace demand more
of you and your company, and if you don’t outperform,
your competitor will.
If
you're in sales or marketing, you are acutely aware of
what you do every day to build new business and strengthen
existing relationships, right? Well maybe not. Either
way, you MUST always remember to keep your eye on the
prize by keeping your company’s brand fresh and your marketing
plan well thought out. Don’t be embarrassed if your ‘original’ marketing
plan didn’t make you your first million as quickly
as you thought. The most important thing to remember here
is that you are taking the steps necessary to refresh your
marketing and sales approach.
Here
are some ways to understand your own - and your company's – marketing
and sales style. Maybe your methodologies are still hot.
Let’s Find Out.
What
industries or vertical markets are you focusing on, right
now to not only sustain your company’s growth,
but also ensure a healthy and profitable future? Usually
I am told “the ones at the beginning of the Fortune
or Forbes’s lists in my area” or ‘what
do you mean by ‘vertical’ markets?” You
may think your monthly sales are safe because of your relationships
and the networking you do. Yet, because of client budget
unrest, poorly executed mergers, and failed product launches,
those handshakes you felt so comfortable with before now
may get you a brush off. Don't rest on your laurels or assume
your current client will protect you or guarantee your sales.
What should you do? Take a more sophisticated approach to
marketing your business. Add specific areas of concentration
to your target marketing approach.
Let’s say that you have a strong background in food service prior to
selling uniforms and promotional products. You know the ins and outs from an
insider’s point of view and feel that you could relate well with a buyer,
but you don’t know if you should pursue that particular market. Now that
you have earmarked one of the many target industries you have been considering,
you need to perform a SWOT analysis. Identify the strengths, weaknesses, opportunities
and threats of spending time to target this new direction and the gain it may
bring. Gather intelligence about the target industry by:
Looking up one of the prominent companies you are considering on Hoovers
(www.hoovers.com) and seeing who their
competitors are
Identifying the related trade association(s)
Identifying all publications
Identifying all tradeshows
Identifying ‘key’ competitors
to you
Will this audience be large users of promotional products or uniforms
For example, according
to PPAI (Promotional Products Association International) the charts above
not only describe popular usage categories but also the TOP buyers.
In doing your due diligence,
will the target audience you are considering contribute to an increase in
sales volume for your company based on thiscollected data?
2003
RANK
USAGE CATEGORY
1
Trade Show Promotion
2
Customer Retention, appreciation
3
Goodwill/ Enhance Image
4
Improve, Reward or Recognize
Employee Performance
5
Create awareness of New
Products/Service/Facilities
6
Reinforce Existing Products/Services
/Facilities
7
Generate Sales Leads
and Responses
8
Fundraising/Increasing
Donations of Money, Food, Blood
You
should also consider what it would take to do business
with this target audience. Will the sales process be
a short or long-term proposition, how much tap-dancing
will you or your staff need to do to gain their attention,
do the ‘main’ client targets in this category
work off of RFPs or bids? Also, depending on the size
of the client, assigning one sales person may do the
job, however nationally based clients often require three
or four sales personnel strategically located throughout
the country. Are you realistic about the capabilities
of your staff? Can you manage the expectations of the
clients you are targeting, and how will you support their
needs? These are all valid considerations you should
be thinking about. Remember that every client is different.
And, the difference between you and your competitor is
the marketing-oriented preparation you make before the
sale and the follow through you provide afterward. Know
your capabilities, know your sales style, and be prepared.
Next
time you think about targeting new clients for your business,
remember to maintain your focus about what works well
now. Only add to the mix after you have done your homework
and a little soul searching about what makes profitable
business sense. Is it business you and your staff can
handle, without losing your service edge?
Happy
casting...
Tamara
is the CEO of Promotional Products Center. An 18-year
veteran of the promotional products industry she served
on both the distributor and supplier sides and has
earned a designation as a Master Ad Specialist. She
and her organization actively work to support distributors
in and out of the promotional products industry. Tamara
may be reached at: tamarab@promoproductscenter.com
UNIFORMMARKETNEWS
Made To Measure Magazine, Halper Publishing Company
830 Moseley Rd, Highland Park, IL 60035, United States
847-780-2900 telephone, 847-780-2902 fax info@uniformmarket.com